You are kindly requested prior to any purchase to carefully read 
the present General Terms and Conditions.

By making a purchase, you are confirming that you have read
the present General Terms & Conditions of Sale 
and that you agree to be bound by them.

1. Scope and Applicability

These General Terms & Conditions of Sale (hereinafter “General Terms”) shall apply between OSAIcnc S.r.l. (hereinafter “OSAI”) and its professional customers, identified by an IVA tax number in Italy or a EU VAT code number in European Union (hereinafter “Customer/s”) with respect to any sale of hardware products supplied by OSAI (hereinafter “Products”) through the site (hereinafter “OSAI e-shop). 

OSAIreserves itself the right to change the site, the policies and the present General Terms at any time in order to offer new products or to comply with law and regulations. The Customer shall be subject to the policies and General Terms then in force at the moment of the purchase order, except for the case changes in policies have been caused by applicable laws or competent authorities (in such a case, changes shall be applicable also to Customer’s previous orders). If one or more provisions in these General Terms are null and void or should become null and void, the remaining provisions in these General Terms shall remain valid in full force and effect.

2. Contract

OSAI e-shop site is intended for professional clients and the Products can be purchased by Customers with IVA tax number in Italy or a EU VAT code number in European Union, such tax codes shall be necessarily indicated during the third phase of on-line purchasing process. Customers outside EU and/or not having a Italian IVA / EU VAT tax number cannot purchase through the OSAI e-shop; such Customers shall contact OSAI by e-mail using the contact area on the right side of OSAI e-shop.

span lang="en-us" xml:lang="en-us">The display of Products on the OSAI e-shop site is a call for offers. If Customer intends to purchase one or more Products there displayed he shall select items one by one and add them to his cart. After having selected all Product the Customer is willing to purchase, he can close the cart (“Check-out” button) and start the purchasing process

The Products selected will be listed with relevant price and duties (Phase 1: SUMMARY). The next step (Phase 2: LOGIN) the Customer will be requested to login in the reserved area (for new Customers registration will be requested) through login with e-mail and password. The three next steps (ADDRESS – DELIVERY – PAYMENT) the Customer will be requested to indicate its options for delivery, General Terms acceptance, payment. At the end of the fifth step the Customer will find the “Order” icon, to be clicked to send the order to OSAI. Then the order will be considered as a purchase offer regarding listed Products, individually considered. After having received the order, OSAI e-shop shall automatically send to the Customer an order acknowledgement, which does not constitute an acceptance of the Customer’s purchase offer, but a confirmation that OSAI has received the order and will verify the information and payment terms.

The sale and purchase contract between OSAI and Customer shall be completed only when OSAI will send via a separate e-mail to Customer an order confirmation and acceptance with delivery and shipment details. Customer shall be free to cancel his order at no cost before the OSAI order confirmation and acceptance, except in the event OSAI has already prepared the Products shipment. The Customer is entitled to withdraw the order pursuant to article 3.

3.Orders cancellation and orders assignment

After order confirmation and acceptance by OSAI, orders can be cancelled by Customers only with written approval by OSAI and according to terms and conditions set forth by OSAI on a case-by-case basis. In general orders’ cancellation shall be requested in writing and the cancellation conditions possibly set forth by OSAI depend on the expenses incurred and commitments undertaken by OSAI at the date of receipt of Customers’ written cancellation request. The Customer is not entitled to assign the contract, or any of its obligations, to any other subject without OSAI's prior written consent

4. Customer Account

In order to make a purchase at OSAI e-shop site, Customer shall be registered and shall have an account on the reserved area. At the end of registration process, OSAI shall send to Customer a welcome e-mail containing registration data (login and password). Customer is responsible for maintaining the confidentiality of the password and account and computer access and is fully responsible for all activities that occur under such password or account within the limits set forth by applicable law. Customer shall ensure to the best of their abilities the confidentiality of password and shall immediately notify OSAI of any unauthorized use of Customer's password or account or any other breach of security by third parties. Customer shall provide current and complete information about itself and shall immediately notify OSAI of any change. Customer shall be entitled to access and update its registration data in the area “My Account”; in such personal area Customer will find the status and history of placed orders.

In the event of infringement of applicable law or breach of these General Terms OSAI reserves the right to suspend or cancel any Customer's access or account and to remove or change at its discretion the contents of the website


Contact us

Contact our customer service Monday to Friday from 8:00 AM to 6:00 PM